How May We Assist You?
Find answers to your questions or reach out to our support team for assistance.
Customer Service
About Loans
Others Requests
How can I contact customer care for assistance?
- You can reach our customer care team via phone, email, or live chat. Visit our Contact Us page for details.
What are your customer support hours?
- Our support team is available Monday to Friday, 8:00 AM – 6:00 PM, and Saturday, 9:00 AM – 3:00 PM.
What should I do if I experience issues during the loan application process?
- If you encounter any difficulties, please contact customer care. They can guide you through the process or troubleshoot the issue.
How do I track the status of my loan application?
- You can track your application through your account dashboard or by contacting our support team with your application ID.
Who do I contact if I need to change my repayment details?
- Reach out to customer care to update repayment details, such as bank account information or payment dates.
What should I do if I miss a payment or can’t meet the deadline?
- Contact customer care immediately to discuss alternative arrangements or to request an extension if eligible.
Who is eligible to apply for a loan?
- Our loans are available to state and federal civil servants, local government employees, contractors, and other established businesses. Specific eligibility criteria may vary depending on the loan type.
What documents are required to apply for a loan?
- Typically, you’ll need a valid ID, recent payslips, proof of employment, and a completed loan application form. Additional documents may be requested based on the loan type.
What types of loans do you offer?
- We provide personal loans, business loans, state loans, federal loans, paramilitary loans, and special loans tailored to your needs.
What is the maximum loan amount I can apply for?
- The loan amount depends on your income level, creditworthiness, and the type of loan. Contact us for specific limits.
What are your interest rates?
- Our interest rates vary depending on the loan type and repayment tenure. Please visit our rates page or speak to a loan officer for detailed information.
How long is the repayment period?
- Loan repayment periods range from 6 months to 3 years, depending on the loan type and agreement terms.
Can I change my loan amount after submitting my application?
- es, you may request a modification to your loan amount before final approval. Please contact our support team for assistance.
Is it possible to extend my loan repayment period?
- Extensions may be granted under specific circumstances. Contact us to discuss your options and eligibility.
How do I cancel my loan application?
- To cancel your application, contact our customer service team as soon as possible before the loan is disbursed.
Can I return a loan if I no longer need it?
- Loan returns are subject to terms and conditions. If you wish to repay the entire loan early, please get in touch with us to understand the process and any applicable fees.
Do you offer financial advice or planning assistance?
- Yes, we provide resources and guidance to help you manage your finances effectively. Speak with our advisors for more information.
Can I request a customized loan package?
- We offer tailored solutions for specific needs. Contact us to discuss your requirements and explore personalized options.
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Dear Customer, please be advised that Fidelity Fortune and Management Company, its employees, or representatives will never request commissions, personal fees, or additional payments to process your loan applications or inquiries. Loan repayments should only be made to official accounts registered under Fidelity Fortune and Management Company.
Kindly disregard any information not communicated through our official channels or customer care team. The company is not liable for losses or consequences resulting from dealings with individuals falsely claiming to represent us.